Frequently Asked Refund Questions

Print
Press Enter to show all options, press Tab go to next option

When can you expect your money to be available?

  • VHCC Visa PrePaid Educatecard (Reloadable Debit Card) - Funds are usually available within 1-2 business days AFTER you see the refund posted on your SIS account*  If the VISA PrePaid Educatecard is not activated prior to the refund date, a check will be mailed to the student’s US Postal Mailing address as listed on their SIS account.
  • Direct Deposit (ACH) - Funds are usually available within 2-3 business days AFTER you see the refund posted on your SIS account.*

How are financial aid disbursements and tuition refunds from Virginia Highlands Community College delivered to students?

Financial aid disbursements and tuition refunds are disbursed electronically via the option you select when you register on the VHCC Refund Disbursement Portal.

I don’t think I will ever have a financial aid disbursement or tuition refund.  Why is it important to select a refund disbursement preference?

Although you might not expect to have a financial aid disbursement or get a tuition refund, you are highly encouraged to select a refund disbursement preference.  After all, it may be necessary to drop a class, a class may be cancelled, or you may receive financial assistance you were not anticipating.  Signing up early and selecting your refund disbursement method ensures you will always receive your disbursements in a timely manner.

If you paid your tuition with a credit card using QuikPAY, your tuition refund will be issued back to the card that was used.

What are my options for receiving my financial aid disbursement and tuition refunds?

  • VHCC Visa PrePaid Educatecard (Reloadable Debit Card) - Funds are available within 1-2 business days after refunds are processed.* This card may be used wherever Visa Prepaid Debit Cards are accepted.
  • Direct Deposit (ACH) - Funds are available within 2-3 business days after refunds are processed*
*Certain state grants and tuition refunds will take an additional 3-5 business days. A business day is considered to be, Monday through Friday.

If you paid your tuition with a credit card using QuikPAY, your tuition refund will be issued back to the card that was used.

Please Note: The College's default delivery method is check. Check delivery may take up to 10 to 14 days.

How do I get a VHCC Visa Prepaid Educatecard?

Start by registering on the VHCC Refund Disbursement Portal. Students who select the VHCC Visa Prepaid Educatecard  as their choice will receive the card in the mail from Visa.

How long does it take for my VHCC Visa Prepaid Educatecard to be delivered?

The card order is initiated right away, and including mailing time, it can take 7-10 days, though often it is much faster.

Why is the Visa logo on my new prepaid debit card?

The VHCC Visa Prepaid Educatecard  (Reloadable Debit Card) can be used to make purchases wherever debit Visa is accepted.  It is important to note that the card is NOT A CREDIT CARD, but rather a prepaid DEBIT CARD backed by the purchasing power of the Visa network.

How much money can I withdraw from my VHCC Visa Prepaid Educatecard in a day?

While you can withdraw up to $1,500.00 dollars a day we encourage you to use your card at vendor locations that accept Visa.

What do I do if my PrePaid Debit Card is lost or stolen?

If your VHCC Visa Prepaid Educatecard  (Reloadable Debit Card) is lost or stolen you should contact TMS or visit the VHCC Visa Prepaid Educatecard website to have your card inactivated immediately. The college cannot be held responsible for lost or stolen cards. TMS charges a $9.00 replacement card fee at the time of ordering a replacement card.

Can I have my financial aid disbursement and/or tuition refund deposited to my existing bank account?

Yes.  You may have your refund disbursement deposited to a bank account of your choice.  Log into the VHCC Refund Disbursement Portal and pick your refund disbursement method.  During the registration process, select direct deposit (ACH) to either checking or savings.

How will I know when my financial aid disbursement and/or tuition refund has been direct deposited to my account?

TMS will send an email alert to your student email account and any alternate email address you entered during registration.

What if I change or close my bank account?

If you change or close your bank account and you have previously selected direct deposit (ACH) as your refund disbursement preference, you need to login to the VHCC Refund Disbursement Portal to update your bank account information. TMS will contact you about any undelivered direct deposit (ACH) payments.

What if I don’t pick a refund disbursement method?

All students are highly encouraged to register on the VHCC Refund Disbursement Portal. If you fail to register, your refund will be issued in the form of a check and mailed to your current mailing address that VHCC has on file in the Student Information System (SIS). Checks are mailed by TMS and may take as long as 10 - 14 days.

What if I have additional questions?

Answers to additional questions may be found by contacting TMS at (888) 425-1138, calling or visiting the VHCC Business Office, ADM Building or (276)739-2407.